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How did Virgin Media manage to lose my email account?

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August 04, 2020 at 07:00AM

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It was all there on Saturday and gone by Monday without any warning

In late April my @virgin.net email account, which has been my main one for 20-plus years, disappeared. I used it on a Saturday but on Monday I could no longer log in and have been unable to do so ever since. Imagine all the links and contacts I have lost.

Despite spending, in total, a whole day on the phone to Virgin Media, and talking to a large number of people, no one has been able to resolve the matter. Can it really be that in 2020, an email account can just be “disappeared” by a provider without warning?

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How did Virgin Media manage to lose my email account? …

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