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Face masks give facial recognition software an identity crisis

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August 21, 2020 at 04:56PM

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As tech firms scramble to keep up with reality of coronavirus, some experts say users must change

It is an increasingly common modern annoyance: arriving at the front of the queue to pay in a shop, pulling out a smartphone for a hygienic contact-free payment, and staring down at an error message because your phone fails to recognise your masked face.

As more and more nations mandate masks to prevent the spread of coronavirus, technology companies are scrambling to keep up with the changing world. But some experts warn the change may have to start with users themselves.

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