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My battery has gone flat trying to deal with PC World

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August 25, 2020 at 07:00AM

IK Multimedia's T-RackS 5

We need a simple fix but there was no response from Team Knowhow

I’ve been trying to get my daughter’s laptop (bought last year) fixed by Currys PC World since May. I think it needs a new battery. It fails to charge after only nine months, so not a serious issue and one I could fix myself, but that would invalidate the warranty.

I emailed its support team, Team Knowhow, detailing how I came to this conclusion (not difficult, and I work in IT), and when there was no response after a couple of weeks, I tried Twitter. I was eventually told someone was looking into it, but then nothing for a few weeks other than automated Twitter responses.

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My battery has gone flat trying to deal with PC World …

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