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Google launches AI secretary that waits on hold for phone users

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October 01, 2020 at 03:03PM

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Hold for Me notifies users when call is picked up, leaving them free to put phone down

Hold music could one day be a thing of the past thanks to a service coming to Google’s smartphones.

Hold for Me, which launches on Thursday in the US for owners of Google’s Pixel 5 and Pixel 4a phones, involves Google’s AI tools taking over as an automatic secretary when on hold to a call centre, leaving the user free to put down the phone and carry on with their life.

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