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Vulnerable person cut off from landline and broadband for weeks

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January 18, 2021 at 07:00AM

IK Multimedia's T-RackS 5

TalkTalk service was cut off when the road was dug up and Openreach has not fixed it

I am writing on behalf of an 84-year-old friend who lives alone. Just before Christmas, on 21 December, his landline and broadband both stopped working, and, ever since, we have been trying to get him reconnected. It seems that the road was dug up and the workmen managed to mix up the phone lines. All his landline calls are going to another house’s voicemail.

We called his supplier, TalkTalk, and someone was sent out on New Year’s Eve. We were told that the road will have to be dug up again, but nothing has happened.

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